Posted January 29, 2016
Return and Warranty Policy
RETURN AND WARRANTY POLICY
If a Kroeker Off Road Engineering, Inc.® (KORE, Inc.) product is found to contain a defect in material or workmanship within 21 days (unless caused by one or more of the conditions stated below), Kroeker Off Road Engineering, Inc® at its option, will either repair or replace the said component found to be defective after examination and inspection by Kroeker Off Road Engineering, Inc®. That applies to the original purchaser only. Cosmetic defects are not warranted.
If the products show signs of misuse, modification, improper installation, accidental or intentional damage, it becomes ineligible for coverage under the warranty policy. All items are non-refundable.
KORE will not be responsible for any return shipping fees.
Parts not found defective are subject to a 20% restocking fee.
Products that wear out or fail due to the use of larger wheels or tires are not covered under this warranty by Kroeker Off Road Engineering, Inc®. Products that are re-buildable and serviceable do not fall under warranty.
It is the responsibility of the customer to keep parts free from road chemicals and road salt as these may cause damage to the parts directly. This is common in extremely low temperature and harsh environments.
FOX SHOCK POLICY
Contact Fox directly. If a Fox Shock requires a rebuild within 1 year due to factory defects (except finish and aesthetics) of original purchase date, contact Fox Racing Shox customer service at 1-619-768-1800 to get the shock serviced by the manufacturer. The customer will accept all shipping expenses and down time of their vehicle.
Products installed on a vehicle used in any form of competition or racing are not covered by KORE. No warranty is available on items subject to normal wear and replacement such as tie rod ends, ball joints, u-bolts, bushings, drag links, spherical bearings, control arm bushings, etc.
This warranty does not apply to products characterized by one or more of the following:
1) Products that have been subject to abuse, neglect, accident, fire, improper installation or adjustment, or corrosion.
2) Products that have been modified with other aftermarket products other than Kroeker Off Road Engineering, Inc®. or altered outside of or beyond Kroeker Off Road Engineering, Inc® specifications.
3) Products used in application other than the current Kroeker Off Road Engineering, Inc® instructions accompanying the Kroeker Off Road Engineering, Inc® product.
4) Products that are used for competition or racing activities. This Limited Warranty does not include polyurethane components, product finish and conditions caused by normal wear and use.
Freight charges, installation cost, labor cost, damage to related components, vehicle down time, cost incurred due to down time of vehicle, normal wear and tear, lost profits and incidental or consequential damages are not covered under this warranty.
All shipping, risk of transport, and cost of repair and/or replacement work of any product made after the above stated warranty period shall be the responsibility of the customer.
KORE, Inc reserves the right to increase prices, offer specials without notifying the customer. For all orders, the customer has 3 days from date of purchase to call requesting a price adjustment if a lower price or special is activated during that time frame. This excludes special order items.
Merchandise returned to Kroeker Off Road Engineering, Inc® without prior authorization will be refused.
By purchasing from this website, the customer agrees to the KORE, Inc. Returns and Policy listed above.